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Terms of Service

Last updated 15 June 2026

These Terms of Service (the “Terms”) govern your access to and use of SRT Cloud, a live-stream distribution service (the “Service”) operated by Amtecco BV, a company incorporated in Belgium with registered office at Uitbreidingstraat 60, 2600 Antwerp, Belgium, registered under enterprise number 0748.398.550 (VAT BE0748398550) (“Amtecco”, “we”, “us” or “our”). SRT Cloud is a product of Amtecco.

By creating an account, starting a trial, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you accept these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” and “Customer” refer to that organisation.

1. The Service

SRT Cloud is a “copy machine” for live broadcast feeds: you send a single SRT input and the Service produces one or more bit-exact 1:1 copies (each, an “Output”) and transmits each Output to a downstream destination you designate (a “Taker”). The Service is a technical transmission and replication conduit. We do not transcode, re-encode, edit, curate, monitor, or review the audio-visual content you transmit (your “Content”), and we do not control your Takers.

The Service is provided for professional, business-to-business use only (for example by broadcasters, telcos and media-delivery teams). It is not intended for consumers, and it is not designed or certified for use in any high-risk, life-critical, or emergency environment.

2. Eligibility & accounts

  • You must be at least 18 years old and able to form a binding contract.
  • You must provide accurate, current and complete account and billing information and keep it updated.
  • You are responsible for safeguarding your authentication credentials (including passkeys and one-time email codes) and for all activity that occurs under your account. Notify us immediately of any unauthorised use.
  • You are responsible for your users and anyone you allow to access the Service through your account.

3. Free trial

We may offer a free trial. The trial is provided “as is” without any warranty and may be modified or withdrawn at any time. Trial usage limits (including the maximum number of Outputs) apply. Unless you cancel before the trial ends, your subscription will begin and the applicable fees will become payable.

4. Subscriptions, fees & taxes

  • Pricing model. The Service is billed per Output (one licence equals one Output) on a recurring monthly or annual basis at the prices presented at the time of purchase. Annual plans are billed in advance for the year.
  • Auto-renewal. Subscriptions renew automatically for successive periods until cancelled. You authorise us and our payment processor to charge your payment method for all fees as they become due.
  • Payment processor. Payments are processed by our third-party payment provider. By providing a payment method you authorise the applicable charges and agree to that provider’s terms as presented at checkout. We do not store full card numbers.
  • Taxes. Prices are exclusive of VAT and other taxes, which are added where applicable. EU reverse charge may apply where you provide a valid VAT identification number. You are responsible for any taxes other than taxes on our net income.
  • Changes in seats. Adding Outputs is charged on a prorated basis immediately; removing Outputs takes effect as described in the Service and may be credited against future invoices.
  • Price changes. We may change prices; changes apply to the next renewal period after we give reasonable notice.
  • Non-payment. If a charge fails, we may retry, send reminders, suspend the Service, and ultimately terminate and delete your streams and infrastructure in accordance with the in-product dunning process.
  • No refunds. Except where required by mandatory law, fees are non-refundable and there are no refunds or credits for partial periods or unused Outputs.
  • Extension capacity. Any additional overflow or “extension” capacity we may deploy to serve your subscription is provided at our discretion and at no extra charge; it does not create any commitment or entitlement.

5. Acceptable use

You agree that you will not, and will not permit any user or Taker to, use the Service to:

  • transmit any Content that you do not own or are not licensed or otherwise authorised to transmit and distribute, including all rights, clearances and consents (broadcast, performance, music, sync, sports, talent and otherwise);
  • transmit Content that is unlawful, infringing, defamatory, obscene, harmful, or that violates the rights (including intellectual property, privacy or publicity rights) of any third party;
  • violate any applicable law, regulation, sanction, export control, or third-party broadcasting or licensing rule;
  • interfere with, overload, disrupt, probe, or attempt to gain unauthorised access to the Service, its infrastructure, or any other party’s systems or networks;
  • resell, sublicense or make the Service available to third parties except by delivering Outputs to your own Takers in the ordinary course of your business; or
  • circumvent or attempt to circumvent any usage limits, security, or authentication measures.

You are solely responsible for your Content, your Takers, and your compliance with this section. We may investigate suspected violations and may suspend or terminate access, remove configurations, or decommission infrastructure to address a violation, a legal requirement, or a risk to the Service or third parties, with or without notice.

6. Your Content

As between you and us, you retain all rights in and to your Content. The Service operates as a transient relay: we transmit your Content solely to provide the Service and do not record, persist, or store the audio-visual payload of your streams beyond what is technically necessary to relay it in real time. You grant us a worldwide, non-exclusive, royalty-free licence to host, transmit, replicate and deliver your Content to your Takers for the sole purpose of operating and providing the Service. You represent and warrant that you hold all rights necessary to grant this licence and to transmit and distribute your Content to each Taker.

7. Intellectual property

The Service, including all software, technology, designs, text, and the SRT Cloud and Amtecco names, logos and marks, is owned by Amtecco or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. All rights not expressly granted are reserved. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction.

8. Third-party services & infrastructure

The Service relies on third-party providers (for example cloud hosting, payment processing and analytics). Your use of those services may be subject to their own terms, and we are not responsible or liable for third-party services, networks, or any Taker’s systems.

9. Availability & changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify, suspend or discontinue all or part of the Service at any time. Unless a separate written service-level agreement is signed with us, no uptime or availability commitment applies.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, to the maximum extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, secure, timely, error-free, or free from loss, corruption, delay or interruption of Content. You are responsible for evaluating whether the Service is suitable for your intended broadcast use, and you assume all risk of using it for any critical distribution.

11. Limitation of liability

To the maximum extent permitted by law, in no event will Amtecco or its officers, employees, suppliers or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, or for any loss, corruption or interruption of data or Content, or for any failure to deliver, or delay in delivering, any Output to any Taker, whether based in contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees actually paid by you to us for the Service during the three (3) months immediately preceding the event giving rise to the liability. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law (such as liability for fraud, wilful misconduct, or death or personal injury caused by negligence).

12. Indemnification

You will defend, indemnify and hold harmless Amtecco and its officers, employees and agents from and against any claims, damages, liabilities, losses, costs and expenses (including reasonable legal fees) arising out of or related to your Content, your Takers, your use of the Service, or your breach of these Terms or of any applicable law or third-party right.

13. Term, suspension & termination

  • These Terms apply while you use the Service. You may cancel at any time; cancellation takes effect at the end of the current paid period and the Service continues until then.
  • We may suspend or terminate your access immediately for breach of these Terms, non-payment, suspected unlawful or abusive use, or where required by law.
  • Upon termination your right to use the Service ends, your streams and configurations may be deleted, and the infrastructure provisioned for you may be decommissioned. Sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnity, and governing law) survive termination.

14. Data protection

Our processing of personal data is described in our Privacy Policy. To the extent we process personal data contained in your Content on your behalf, you act as controller and we act as processor, and such processing is subject to applicable data-protection law. You are responsible for having a lawful basis and all necessary rights and notices for the Content you transmit through the Service.

15. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, network or utility failures, third-party provider outages, denial-of-service attacks, war, terrorism, labour disputes, or governmental action.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will provide reasonable notice (for example by email or in-product notice). Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

17. General

  • Entire agreement. These Terms and any documents referenced in them are the entire agreement between you and us regarding the Service and supersede any prior agreements.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets.
  • Notices. We may give notices by email to your account address or by posting in the Service.
  • No agency. Nothing in these Terms creates a partnership, agency, or joint venture.
  • Language. The English version of these Terms governs; any translation is for convenience only.

18. Governing law & jurisdiction

These Terms are governed by the laws of Belgium, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Brussels, Belgium for any dispute arising out of or relating to the Service or these Terms, without prejudice to any mandatory consumer protections that may apply.

19. Contact

Questions about these Terms can be sent to legal@amtecco.com or to Amtecco, Uitbreidingstraat 60, 2600 Antwerp, Belgium.

These Terms are provided for general use of the Service and do not constitute legal advice. A separately signed agreement, where one exists, prevails over these Terms to the extent of any conflict.